RAYE has offered free tickets and signed vinyl to fans turned away from her Paris show

RAYE has offered complimentary tickets and signed vinyl to fans who were turned away from her Paris concert due to a Ticketmaster system error.

The singer performed at the Accor Arena in Paris on Sunday, 15th February, but 65 ticket holders were denied entry after being told their tickets were not fully validated.

In a statement posted to social media, Raye said: “I am completely devastated for the 65 ticket holders who were turned down from entering our Paris show on Sunday night. This is completely unacceptable and wrong.”

She continued: “I have been told this was a system error at Ticketmaster, meaning 65 tickets were not fully validated when they were purchased, this was outside of anything I could control and I feel saddened and let down.”

Raye added: “I know everyone affected was refunded and given a voucher from Ticketmaster, but I’d like to offer all of these 65 people who didn’t get in to the show complimentary tickets to any Raye future show of their choice and a signed vinyl, you will contacted shortly about this. I know this doesn’t even remotely make up for this mess, but it’s all I can think of in this moment to soften the blow.”

A Ticketmaster spokesperson said: “A small number of fans experienced a technical issue when entering the show. While we know it doesn’t replace the show, we have fully refunded those affected and provided a gift card.”